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GETTING YOUR APPOINTMENT

Office visits are by appointment only.

 

Please call us 256-739-7050

Call or e-mail us to schedule an evaluation

 

We will call you back during business hours Monday- Thursday.

Note: Messages left after 4:00pm Thursday will not be processed until the following Monday.

 

We welcome everyone to our office. 

 

Certain insurances require you to have authorization from your primary doctor before having an appointment.

  • Examples: Medicaid,  Blue Cross BEG policies, Tricare, and a few others.

  • It is your responsibility, not ours, to make sure that your primary doctor has completed the referral. before the day of your appointment. Your insurance will require you to be responsible for the entire office visit charge if this is not handled before the visit.

 

 

Fill out the Registration Form and Sleep Questionnaire


ALL new patients must complete BOTH forms before your appointment:


1. New Patient Registration Form.

Please complete this form online by clicking the link above or scanning the QR code at least 2 days before your appointment.

 

If for some reason you cannot complete this online:

Please arrive 30 minutes early. 

Print a copy and bring it with you completed before your appointment time.

 

Please bring  all your medications and any medical records you need to show us on your first appointment.

(If you have not been to the office in more than 3 years, you are considered a new patient and must also fill out this form.)

 

2. Sleep Questionnaire.

 

Please complete this form online by clicking the link above or scanning the QR code at least 2 days before your appointment.

If you cannot complete both of these forms online, please arrive 45 minutes early.

 



 

About Your Appointment

 

1. Log on to your Patient Portal. 

Before you come, please log on to your secure patient portal.  You will receive an invitation by email from Systemedx (if we have a correct email address). Here you can update your medical history, add new medications, etc. to save you time at your appointment.

 

2. Please complete all paperwork.

The easiest option is to complete them online (new patient and sleep questionnaire) from the buttons above. If you cannot access the internet, we will email the forms to you to print out and complete at home before you come.

 If you do not have the opportunity to complete the paperwork or log on to your patient portal before your first appointment, plan on arriving at least 30-45 min before your appointment time.

If you arrive late or arrive "on time" but do not have completed paperwork, we will reschedule your appointment to a later date. 

3. Get old records. 

If you have had a previous sleep study performed by any doctor besides Dr Warner YOU must get a copy and bring it with you on the day of your appointment.

You can click this link or scan the QR code below to access a form so that we can begin helping you find your records. 

4. Current medications

Bring bottles or an accurate list of all your current prescription and over-the counter medications including inhalers, eyedrops and "herbal remedies", etc.  Also bring a copy of your insurance formulary booklet in case we have to prescribe new medications

 

5. Courtesy Reminders:

It is your responsibility to keep up with your committed appointments. As a courtesy, we will assist you by reaching out as a reminder as your appointment approaches. Please respond to these messages to confirm or request to reschedule if needed.

  • You will receive a email message from Systemedx 1 week before your appointment allowing you to confirm your appointment.

  • If you do not confirm the the email that you are coming you will receive a phone call automated message allowing you to confirm your appointment.

  • If you do not confirm the email or phone call, you will get a text message 1-2 days before your appointment. You can confirm or cancel your appointment then. 

  • If you have not confirmed any of these methods, we will assume you are not coming and your appointment will be released to others.

  • To speak to the Scheduler during business hours, please dial 256-739-7050

 

7. No Show

If you do not cancel your appointment electronically or call us personally at least 24 hours before your appointment time, and do not show up, you will be billed $25 No-show fee.

 

8. Welcome

When you arrive in our lobby, please proceed to the Receptionist to check in and pay any copays. Please let her know if you updated your information on your portal. If so, your check in will be expedited.

 

 

 

OFFICE POLICIES:

 


Respecting YOUR time is a priority of ours !!

If you have been in the lobby for more than 15 minutes past your appointment time- and have not been called back- Please see the receptionist immediately. Only rarely, if ever, will we ask for your patience for the occasional emergency which may delay your visit.

 

PLEASE DO NOT BE LATE FOR APPOINTMENTS.

...arriving just on time, but not having your paperwork completed, is also considered being late for your appointment. In this situation, we will see all patients who have arrived on time and fit you into the schedule as soon as possible.
 

NO SHOW AND LATE CANCELLATION POLICY

  • IF YOU FAIL TO SHOW UP AND DO NOT CANCEL, YOU WILL BE BILLED $25 FOR THAT TIME.

  • IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AT LEAST 24 hrs in ADVANCE SO OTHERS CAN BE SEEN AND KEEP OUR WAITING TIME DOWN.

  • Cancellations with less than 24 hrs notice, except for true emergencies, will be subject to same no show fee


Please no perfumes or strong fragrances

PLEASE NO CELL PHONES IN EXAM ROOMS

 

Masks are encouraged- especially for anyone who has an immunocompromising condition or poor health.
 

LIMIT ONE (1) CAREGIVER  IN THE EXAM ROOM WITH EACH PATIENT.

WE CANNOT ACCOMODATE MULTIPLE FAMILY MEMBERS OR FRIENDS SO PLEASE DO NOT COME INTO THE LOBBY AS WE WILL MAINTAIN SOCIAL DISTANCING AND WILL ASK EXTRA PERSONS TO WAIT IN THEIR VEHICLE.




EMERGENCIES:

AFTER HOURS EMERGENCIES SHOULD CALL 911 OR 256-737-2000 AND ASK FOR THE COVERING PHYSICIAN.

WE WILL NOT DISCUSS A PATIENT'S CASE WITH ANYONE BUT THE PATIENT.


PHONE CALLS AND PRESCRIPTION REFILLS:

PHONE CALLS

WILL BE RETURNED BY THE MEDICAL ASSISTANT AS SOON AS POSSIBLE.

TELEPHONE LINES ARE OPEN FROM 8:00 AM TO 4:30 PM MONDAY - THURSDAY.

PLEASE DO NOT LEAVE MULTIPLE MESSAGES AS THAT ONLY DELAYS OUR RESPONSE TO YOU.

REGARDING REFILLS,

WE REQUEST THAT FIRST YOU VERIFY WITH YOUR PHARMACIST THAT THERE ARE NO MORE REFILLS AVAILABLE. TELEPHONE REQUESTS FOR REFILLS SHOULD BE MADE MONDAY - THURSDAY DIRECTLY TO OUR REFILL LINE AT (256) 739-7050 OPTION 2
ROUTINE REFILLS WILL NOT BE PHONED IN AFTER HOURS OR WEEKENDS.

REFILLS WILL NOT BE AUTHORIZED FOR PATIENTS NOT SEEN IN THE LAST TWELVE MONTHS.



INSURANCE AND BILLING:

 

OUR OFFICE WILL FILE MANY INSURANCE CLAIMS FOR YOUR CONVENIENCE.

COPAYMENTS ARE EXPECTED AT THE TIME OF SERVICE. (this is your insurance's rules, not ours)

PAYMENT PLANS MAY BE ARRANGED FOR PATIENTS BASED ON NEED.

QUESTIONS REGARDING INSURANCE WE ACCEPT OR YOUR BILL SHOULD BE DIRECTED TO THE BILLING OFFICE
 

 

NOTICES TO PATIENTS


NOTICE OF PRIVACY PRACTICES:

A. WE HAVE A LEGAL DUTY TO PROTECT HEALTH INFORMATION ABOUT YOU.

B. WE MAY USE AND DISCLOSE PROTECTED HEALTH INFORMATION (PHI) ABOUT YOU WITHOUT YOUR
AUTHORIZATION IN THE FOLLOWING CIRCUMSTANCES:

1. WE MAY USE AND DISCLOSE PHI ABOUT YOU TO PROVIDE HEALTH CARE TREATMENT TO YOU.
2. WE MAY USE AND DISCLOSE PHI ABOUT YOU TO OBTAIN PAYMENT FOR SERVICES.
3. WE MAY USE AND DISCLOSE PHI ABOUT YOU FOR HEALTH CARE OPERATIONS.
4. WE MAY USE AND DISCLOSE PHI UNDER OTHER CIRCUMSTANCES WITHOUT YOUR AUTHORIZATION
OR A CHANCE TO AGREE OR OBJECT.
5. YOU CAN OBJECT TO CERTAIN USES AND DISCLOSURES.
6. WE MAY CONTACT YOU TO PROVIDE APPOINTMENT REMINDERS.
7. WE MAY CONTACT YOU WITH INFORMATION ABOUT TREATMENT, SERVICES, PRODUCTS OR HEALTH
CARE PROVIDERS.
8. WE MAY CONTACT YOU FOR BILLING ACTIVITIES.

C. YOU HAVE SEVERAL RIGHTS REGARDING PHI ABOUT YOU.
1. YOU HAVE THE RIGHT TO REQUEST RESTRICTIONS ON USES AND DISCLOSURES OF PHI ABOUT YOU.
2. YOU HAVE THE RIGHT TO REQUEST DIFFERENT WAYS TO BE IN TOUCH WITH YOU.
3. YOU HAVE THE RIGHT TO SEE AND COPY PHI ABOUT YOU.
4. YOU HAVE THE RIGHT TO REQUEST A CHANGE TO PHI ABOUT YOU.
5. YOU HAVE THE RIGHT TO A LISTING OF DISCLOSURES WE HAVE MADE.
6. YOU HAVE A RIGHT TO A COPY OF THIS NOTICE.

D. YOU MAY FILE A COMPLAINT ABOUT OUR PRIVACY PRACTICES.

NOTICE OF NON-DESCRIMINATION:

Alabama Institute for Sleep Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Alabama Institute for Sleep Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Alabama Institute for Sleep Health:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:

○ Qualified sign language interpreters

○ Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English, such as:

○ Qualified interpreters

○ Information written in other languages

If you need these services, contact Tina Warner

 

Spanish – ¿Necesita ayuda? Por favor háganos saber si tiene dificultades para comunicarse con nosotros o para entender esta información porque no habla inglés o tiene una discapacidad. Se le puede proporcionar asistencia idiomática gratuita u otros tipos de servicios o asistencias si lo solicita. Llame al 1-800-252-1818.

Chinese - 需要帮助吗?如果你因为不会说英语或有残疾而难以与我们沟通或理解这些信息,请告诉
我们。我们可应要求提供免费的语言协助或其他辅助工具和服务。请致电 1-800-252-1818

 

If you believe that Alabama Institute for Sleep Health has failed to provide these services or discriminated in another way on the basis of race, color, You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Tina Warner is available to help you.

 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD)

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