Respecting YOUR time is a priority of ours !!

If you have been in the lobby for more than 15 minutes past your appointment time- and have not been called back- Please see the receptionist immediately. Only rarely, if ever, will we ask for your patience for the occasional emergency which may delay your visit.

 

PLEASE DO NOT BE LATE FOR APPOINTMENTS.

...arriving just on time, but not having your paperwork completed, is also considered being late for your appointment. In this situation, we will see patients who have arrived on time and fit you into the schedule as soon as possible.

 

TELEHEALTH VISITS

For patients in Alabama, we can offer telehealth visits  if your insurance allows telehealth appointments. A telehealth visit has the same expectations as an in-person appointment:

• You must have video on your phone or computer.

• You will be triaged by phone and expected to pay your copay before being seen.

• Do not schedule your telehealth when you are driving, in a noisy location or cannot have a private conversation.

• Unanswered call invitations will be treated as no shows and fees apply.
   

NO SHOW AND LATE CANCELLATION POLICY

By making an appointment with our offices, you agree to to this policy and agree to be financially responsible for this fee.​

• IF YOU FAIL TO SHOW UP, YOU WILL BE BILLED $50 FOR THAT TIME.

• Cancellations with less than 24 hrs notice, except for true emergencies, will be subject to same no-show fee.

• IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AT LEAST 24 hrs in ADVANCE SO OTHERS CAN BE SEEN AND KEEP OUR WAITING TIME DOWN.

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ETIQUETTE

• Please no perfumes or strong fragrances​

• PLEASE NO CELL PHONES IN EXAM ROOMS

• Masks are welcome- especially for anyone who has an immunocompromising condition or poor health.

• LIMIT ONE (1) CAREGIVER  IN THE EXAM ROOM WITH EACH PATIENT. WE CANNOT ACCOMODATE MULTIPLE FAMILY MEMBERS OR FRIENDS SO PLEASE DO NOT COME INTO THE LOBBY AS WE WILL MAINTAIN SOCIAL DISTANCING AND WILL ASK EXTRA PERSONS TO WAIT IN THEIR VEHICLE.

EMERGENCIES:
AFTER HOURS EMERGENCIES SHOULD CALL 911 OR 256-737-2000 AND ASK FOR THE COVERING PHYSICIAN.

PHONE CALLS AND PRESCRIPTION REFILLS:

PHONE CALLS

WILL BE RETURNED BY THE NURSE AS SOON AS POSSIBLE-usually in the afternoon.

TELEPHONE LINES ARE OPEN FROM 8:00 AM TO 4:30 PM MONDAY - THURSDAY.

PLEASE DO NOT LEAVE MULTIPLE MESSAGES ON THE SAME DAY AS THAT ONLY DELAYS OUR RESPONSE TO YOU.

WE WILL NOT DISCUSS A PATIENT'S CASE WITH ANYONE BUT THE PATIENT or PERSON AUTHORIZED on ANNUAL CONSENT

REQUESTING MEDICATION REFILLS:

WE REQUEST THAT FIRST YOU VERIFY WITH YOUR PHARMACIST THAT THERE ARE NO MORE REFILLS AVAILABLE and the medication you take is in stock. We cannot find a pharmacy that has your medication in stock for you. Once you have found a pharmacy that has your medication available then please call. TELEPHONE REQUESTS FOR REFILLS SHOULD BE MADE MONDAY - THURSDAY DIRECTLY TO OUR REFILL LINE AT (256) 739-7050 OPTION 2
ROUTINE REFILLS WILL NOT BE PHONED IN AFTER HOURS OR WEEKENDS.

REFILLS WILL NOT BE AUTHORIZED FOR PATIENTS NOT SEEN IN THE LAST TWELVE MONTHS.


INSURANCE AND BILLING:

 

OUR OFFICE WILL FILE MANY INSURANCE CLAIMS FOR YOUR CONVENIENCE.

COPAYMENTS ARE EXPECTED AT THE TIME OF SERVICE. (this is your insurance's rules, not ours)

PAYMENT PLANS MAY BE ARRANGED FOR PATIENTS BASED ON NEED.

QUESTIONS REGARDING INSURANCE WE ACCEPT OR YOUR BILL SHOULD BE DIRECTED TO THE BILLING OFFICE

 

 

MEDICAL RECORDS COPYING 

Digital copies of records requested by another medical office will sent as a courtesy at no charge. If the patient requests a paper copy of his/her medical record, whether the record is maintained in electronic or paper form, or an electronic copy of his paper record, please be aware of the reasonable, cost-based fee for copies of $1.00 per page for the first 25 pages and $0.50 per page for additional pages, plus the actual cost of mailing the record AND the the office's actual labor cost to respond to the patient’s request. This would be the amount of time and the hourly wage of the employee tasked to work this request (example 15 min of a $20 per hour employee= $5.00).